Política de envío

 

SĒK APPAREL ("we" and "us") is the operator of (https://sekapparel.com) ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

WHERE DOES SĒK APPAREL SHIP FROM?

We ship out of Southern California.

DOES SĒK APPAREL SHIP TO P.O. BOX ADDRESSES?

SĒK APPAREL will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

DOES SĒK APPAREL SHIP TO MILITARY ADDRESSES?

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services. 

WHEN WILL MY ORDER SHIP?

Most orders are processed within 7 business days but can take up to 3 weeks to be shipped due to a high volume of orders or delays in production. In general, domestic shipments are in transit for 2 - 7 business days. We do not ship on Saturday, Sundays and major holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

SĒK APPAREL cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, customs, etc.

INTERNATIONAL SHIPPING

We currently offer USPS and UPS as a method of shipment. Delivery times can vary depending on the courier you have selected. Orders are usually in transit for 7-22 business days. Please note that your parcel can also be delayed by customs.

Duties/Taxes/Customs fees are NOT included in the shipping fees and may be liable to be paid upon arrival in destination country. This varies by country, and SĒK APPAREL encourages you to be aware of these potential costs before placing an order with us. SĒK APPAREL is not responsible for any duty or custom fees which may incur. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to SĒK APPAREL at the customers expense, and the customer will receive a refund for the value of goods paid. The cost of the initial shipping will not be refunded. CUSTOMS AND IMPORT FEES MUST BE PAID BY THE RECIPIENT OF THE PARCEL. 

WHAT IF I PUT THE WRONG ADDRESS?

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Once the order has been dispatched, it is completely out of our control. 

HOW CAN I TRACK MY ORDER?

Upon dispatch, customers will receive a tracking link via shipping confirmation email or text. They will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Please allow up to 24 hours for tracking info to be updated.  

I WOULD LIKE TO CANCEL MY ORDER.

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

MY PACKAGE HASN'T ARRIVED. I THINK MY PACKAGE IS LOST IN-TRANSIT.

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. Please contact the courier (UPS or USPS) to file a claim before contacting us. 

MY PACKAGE SAYS IT HAS BEEN DELIVERED BUT I DON'T SEE IT.

This happens sometimes. The first thing to do is to check the bushes, front and back porches, and other possible delivery spots such as with your neighbors. Carriers also occasionally mark packages "Delivered" before they're dropped off. Please contact the carrier if it's been more than two hours since you got a delivery notification. If the delivery time has exceeded 14 days from the forecasted time, please contact the carrier so that they can conduct an investigation. Any requests for refunds will not be eligible after 30 days. 

MY PACKAGE WAS DAMAGED IN-TRANSIT.

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. We will process a refund or replacement as soon as the courier has completed their investigation into the claim.